Howdy Partners! Welcome to Western Kidz Sales, where we’re fixin’ to get your little buckaroos the finest western wear this side of the Mississippi. Below you’ll find all the details about how we ship your orders and our fair return policy.
Shipping Information
We saddle up fast to get your orders out the door:
Order Processing Time
We process orders faster than a jackrabbit on a hot griddle – typically within 1-2 business days after we receive your order. Orders placed on weekends or holidays will be processed the next business day.
Shipping Options
1. Standard Shipping: $12.95
– Carried by trusty steeds DHL or FedEx
– Delivered in 10-15 business days after shipping
2. Free Shipping: For orders over $50
– Delivered by EMS
– Arrives in 15-25 business days after shipping
Note: We don’t ship to some remote areas in Asia and other locations. If your ranch is in one of these areas, we’ll let you know faster than a rattlesnake’s strike.
Returns & Exchanges
If your gear doesn’t fit right or you’re not completely satisfied, we’ll make it right quicker than you can say “yeehaw!”
Our Return Policy
We accept returns and exchanges within 15 days of you receiving your order. All items must be:
- Unworn and unused
- In original packaging with tags attached
- In the same condition as when you received ’em
Non-Returnable Items
Due to hygiene reasons, we can’t accept returns on:
- Infant clothing (found under our “Infant” category)
- Toddler clothing (found under our “Toddler” category)
All other items in our corral are eligible for return or exchange.
How to Start Your Return or Exchange
Follow these steps smoother than a well-oiled saddle:
- Contact Us: Within 15 days of receiving your order, send us a holler at [email protected] with your order number and what you’d like to do (return or exchange).
- Wait for Instructions: We’ll reply faster than a jackrabbit with return authorization and shipping instructions.
- Package It Up: Securely pack your items in the original packaging if possible.
- Ship It Back: Send the package to our corral at:
Western Kidz Sales Returns
523 10th Street
Greeley, US 80631 - Let Us Know: Email us your tracking number so we can keep an eye out for your return.
Return Shipping Costs
You’re responsible for return shipping costs unless:
- The item arrived damaged
- We made a mistake (then we’ll cover it faster than a cowboy covers a campfire)
For exchanges, we’ll cover the cost to ship your new item back to you.
Refund Information
Once we receive and inspect your return:
- We’ll process your refund within 3-5 business days
- Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable (unless the return is our fault)
- You’ll see the credit in your account within 5-10 business days, depending on your bank or payment provider
Exchange Information
Want to swap for a different size or style? No problem!
- We’ll ship your new item as soon as we process your return
- If the new item costs more, we’ll charge the difference
- If it costs less, we’ll refund the difference
Damaged or Wrong Items?
If your items arrived damaged or weren’t what you ordered, contact us immediately at [email protected] with photos of the issue. We’ll fix it faster than a horse can gallop!
Return Request Template
Copy and paste this template into an email to [email protected] to get started:
Subject: Return/Exchange Request – Order #[Your Order Number]
Howdy Western Kidz Team,
I’d like to request a [return/exchange] for my order #[Your Order Number].
Items to return/exchange:
1. [Product Name], [Size], [Color] – [Reason for return/exchange]
2. [Product Name], [Size], [Color] – [Reason for return/exchange]
For exchanges, I’d like:
1. [New Product Name], [Size], [Color]
My shipping address is:
[Your Full Name]
[Your Address]
[City, State, ZIP Code]
[Country]
Please let me know the next steps. Thanks partner!
[Your Name][Your Email Address]
[Your Phone Number – optional]
Got Questions?
Don’t hesitate to send us a holler at [email protected]. We’re here to help you and your little buckaroos get the perfect Western gear!
Happy Trails,
The Western Kidz Sales Team